Return & Refund Policy

This Return & Refund Policy explains how refund requests are handled for Local Media digital products.

Digital Products

Because our products are delivered digitally, there is no physical product to return. Downloaded or accessed digital products cannot be physically returned.

Refund Window

Refund requests must be submitted within 7 days of the original purchase date.

How to Request a Refund

Contact us through our Contact Us page and include:

• The name used for the purchase.
• The email address used for the order.
• Your order number, if available.
• The product purchased.
• A brief explanation of the refund request.

Eligible Requests

Refund requests submitted within the stated 7-day period will be reviewed according to this policy and the circumstances of the order.

Approved refunds will be returned through the original payment method where the payment provider supports that process.

Non-Refundable Circumstances

Requests submitted after the 7-day refund period may not qualify. Duplicate purchases or circumstances specifically excluded by the applicable offer terms may also be excluded.

Technical Access Problems

If you cannot access a purchased digital product, please contact us first. We will make a reasonable effort to resolve the access problem before treating the matter as a refund request.

Refund Processing

Once an approved refund has been initiated, processing time may depend on the payment provider and your financial institution.

Questions

For questions about refunds or digital-product access, please use our Contact Us page.